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ITIL & IT Service Management

IT Infrastructure Library™ (ITIL®) is the international standard for best practices in IT Service Management. Our ITIL certification training can empower your organization through adoption of IT Service Management. We offer a full range of courses, from basic awareness and ITIL implementation planning, including ITIL Foundation, which offers an overview of the Service Lifecycle and Service Capability modules, to the Expert level of ITIL certification.

We can also show you and your team how to turn ITIL theory into practice with our proprietary ITIL Workshops. Each ITIL Workshop focuses on a real-world skill set, leveraging hands-on exercises that let you practice the tools and techniques you'll need to successfully integrate ITIL best practices into your job.


In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the operational support and analysis of services and service delivery. You will cover the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam. The exam will be offered on the last day of the course at 1:00 pm.

The main process and function focus areas of this course include:

    Event management process
    Incident management process
    Request fulfillment process
    Problem management process
    Access management process

The organizational functions focused on in this course include:

    Service desk
    Technical management
    IT operations management
    Application management

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
Certification:

ITIL Intermediate Qualification: Operational Support and Analysis Certificate

Thousands of students have achieved ITIL certifications with the help of our training. We're so confident in our ITIL training, we guarantee your success on the Intermediate ITIL exams or your money back. Visit www.globalknowledge.com/itilguarantee for details.
Did You Know?

This class is available in our Virtual Classroom -- live online training that combines premium skills development technologies and expert instructors, content, and exercises to ensure superior training, regardless of your location.
Label: ITIL
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